Returns & Cancellations

CANCELLATIONS & RETURNS

IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN MAIL US FROM ' CONTACT US' SECTION.

OR

YOU CAN DROP US A MAIL AT CONTACT@FEATHERSCLOSET.COM AND YOU WILL GET A REVERT WITHIN 48 WORKING HOURS. 

(Working Hours- 10am-6pm Monday-friday)

 Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

RETURN & EXCHANGE POLICY FOR  CUSTOMERS

We have 3 DAYS RETURNS / EXCHANGE  POLICY

RETURNS/EXCHANGE BY CUSTOMER

  • RETURN- NO REFUND ONLY STORE CREDIT.
  • If the customer is unsatisfied with the product delivered then he/she needs to mail us at contact@featherscloset.com within 3 days from the date of receiving the parcel. We will arrange a pick-up from your place.
  • All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable . Only Exchange will be provided paying shipping charges 180/-(Pickup & Delivery).
  • Sale , discounted products can only be exchanged by size. If the same product is out of stock while exchange, only then the product can be exchanged to the other product, no refund will be done on discount products.
  • Return the item in the original condition and brand packaging. No returns / exchange will be accepted without tags.
  • Store Credit will be initiated once we receive back the product.
  • Store Credit - We  give store credit . Within 6-7 working days.

 

Exchange - If the customer needs to exchange the size of product delivered then he/she needs to whatsapp us on +91 7727895500 or mail us at contact@featherscloset.com within 3 days from the date of receiving the parcel. We will arrange a pick-up from your place.

The product can be exchanged only once.

  • All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable . Only Exchange will be provided paying shipping charges 180/-(Pickup & Delivery).
  • If you have received the damaged product or wrong product, please mail us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece.
  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
  • Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.

Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact FEATHERS CLOSET to arrange for the pick-up again. Failure to contact Feathers Closet timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only untampered package.

Once approved as an eligible return, we will issue your refund  of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you.

  • Feathers Closet will not be liable for any damage that happens during return shipping.

The customer agrees not to dispute the decision made by Feathers Closet and accept our decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. 

Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 5 times  of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis.


Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items:

  • Custom made products/Products personalised to your requirement
  • Accessories
  • Home Décor
  • Handbags
  • Jewellery
  • On the products with which it is specifically mentioned that it is not eligible for return/exchange.

Refunds are made as follows:

  1. If the payment was made in cash then the refund is made in the form of a bank transfer.
  2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.

CANCELLATIONS BY CUSTOMER

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by contacting us at contact@featherscloset.com .

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment withing 7 working days.
  • No request for cancellation will be entertained after 24 hours of placing the order.

The customer agrees not to dispute the decision made by Feathers Closet and accept Feathers Closet’s decision regarding the cancellation.