RETURNS / EXCHANGE
We offer 7 day no questions asked returns/exchanges on both Prepaid and COD orders.
RETURN & EXCHANGE POLICY FOR CUSTOMERS
We have 7 DAYS RETURNS / EXCHANGE POLICY
RETURNS/EXCHANGE BY CUSTOMER
- If the customer is unsatisfied with the product delivered then he/she needs to create a return request within 7 days from the date of receiving the parcel. We will arrange a pick-up from your place.
- Shipping charges not to be refunded for any orders.
- Shipping of INR 200 will be deducted from refund when returning a product. Although, if you opt for a gift card - we shall give you as a loyal customer gift card 150 INR additionally with 100% refund.
- COD customers will only receive Gift Card as refunds + 150 INR extra
- Gift cards are reusable.
- Exchanges / return are only allowed once per order.
- Exchange can be done with the same product and or any other product across the website.
- Please ensure returned items are unworn and undamaged.
- Return the item in the original condition and brand packaging. No returns / exchange will be accepted without tags.
- Store Credit / Refund will be initiated once we receive back the product after inspection.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact FEATHERS CLOSET to arrange for the pick-up again.
Failure to contact Feathers Closet timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.
Once approved as an eligible return, we will issue your refund of the appropriate amount within 10-15 days.
If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you.
The customer agrees not to dispute the decision made by Feathers Closet and accept our decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items:
- Custom made products/Products personalised to your requirement
- Accessories
- Handbags
- Jewellery
- On the products with which it is specifically mentioned that it is not eligible for return/exchange.
CANCELLATIONS BY CUSTOMER
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by contacting us at contact@featherscloset.com .
- If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment withing 7 working days.
- No request for cancellation will be entertained after 24 hours of placing the order.
The customer agrees not to dispute the decision made by Feathers Closet and accept Feathers Closet’s decision regarding the cancellation.
